Customer Activation Manager | Accounts Receivable

Skills

What you'll do

• Discover how customers create invoices, follow up on unpaid balances, match payments, handle exceptions, and update their accounting records.
• Choose a practical first workflow with the customer, then lead the plan from setup through first use, training, and repeat adoption.
• Align Controllers, AR operators, account teams, and technical partners on prerequisites, responsibilities, decisions, and timelines.
• Identify and resolve adoption blockers, and escalate payment-matching or accounting integration issues with clear evidence and context.
• Communicate customer progress and value in terms of time saved, visibility, and a more reliable invoice-to-cash process.
• Document customer learnings in reusable discovery, onboarding, and handoff practices.