Loan Structuring & Analysis: Pull and analyze credit reports, review income/asset documentation, and assist MLOs in determining the optimal loan structure for clients.
Pipeline Management: Run Desktop Underwriter (DU), stack files for submission, and proactively request/clear underwriting conditions to ensure "on-time" closings.
Client Advocacy: Serve as the primary point of contact for borrowers and realtors, providing status updates and maintaining a seamless white-glove experience.
Front-End Support: Take initial application information over the phone, schedule high-priority appointments, and manage MLO calendars.
Data Integrity: Track all document requests in Encompass and Salesforce. Review incoming files within 24 hours to catch discrepancies, omissions, or income/asset issues before they hit underwriting.
Problem Solving: Collaborate directly with MLOs and Underwriters to resolve complex file issues and documentation gaps.
