Own escalations from Payments Risk Operations and partner teams, including high-dollar losses, suspected fraud rings, and high-profile accounts, making final decisions backed by clear evidence
Lead the response to emerging fraud patterns from first detection through root cause analysis, loss assessment, and remediation
Maintain expert knowledge of review workflows, SOPs, and risk controls, keeping them current as products and threats evolve
Drive rule and model performance measurement in partnership with Risk Modeling and Analytics, tuning controls that reduce losses with minimal customer friction
Present findings and recommendations to Risk leadership and partners across Product, Engineering, and Customer Support, coaching analysts to improve accuracy and consistency
+ years in payments risk, fraud operations, or fraud investigations, including serving as an escalation point for complex cases with decision-making authority
