We’re looking for a Billing Support Specialist to play a critical role in shaping our billing experience.
This role is ideal for someone who thrives in async, fast-paced environments and is excited about helping millions of customers.
What You’ll Be Responsible for
Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to usage optimization or disputes
Debug/Identify user-specific issues such as failed payments, unsettled invoices, payment extensions
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
