Senior Engineering Manager, Borrower Experience

Skills

What you'll do

• Lead, coach, and grow a team of fullstack engineers delivering borrower-facing web and mobile experiences.
• Own technical execution across the stack, connecting intuitive user interfaces with reliable backend services, APIs, and servicing systems.
• Partner with Product and Design to improve the Funded Borrower Dashboard, payment journeys, and AI-powered support experiences.
• Define and execute a multi-quarter technical strategy that advances borrower experience and Servicing priorities.
• Guide architectural decisions and modernization efforts that improve system reliability, observability, maintainability, and development speed.
• Collaborate with cross-functional partners to simplify complex borrower needs and regulatory requirements into clear, accessible product experiences.