Lead customer discovery and implementation planning, including provider connections, prerequisites, owners, usage visibility, first-use milestones, and adoption follow-through.
Read API documentation and request/response evidence to investigate setup issues such as credentials, permissions, usage limits, model selection, and product behavior.
Help technical and finance stakeholders understand AI usage, costs, and governance choices in language each group can act on.
Coordinate with Sales, Customer Success, Technical Solutions, Product, and Engineering on deeper Router integrations or issues that require code-level work; give customers a clear owner and next step.
Guide customers from a working connection to a useful usage-review or governance workflow, and verify that the workflow is used after launch.
Capture recurring questions and failure patterns in customer guidance, troubleshooting steps, and internal playbooks.
