This role suits an experienced leader who can hold two things at once: the operating rigor to run a delivery function at scale, and the technical credibility to sit across from a Controller or VP of Finance and design the solution live.
Lead and grow the Strategic Technical Consulting team — coach senior and principal-level consultants, own hiring, onboarding, performance, and career architecture, and build a bench deep enough to scale with the segment
Own post-sales technical implementation for Ramp's largest accounts — accountable for solution quality, delivery timelines, and technical outcomes across the portfolio
Serve as the terminal escalation point for complex technical and delivery challenges — ERP integration failures, custom API work, at-risk go-lives, and commitments made pre-sales that need to be re-scoped
Define the Strategic delivery model — scoping standards, solution design review, rules of engagement with CSM/Activation, staffing and capacity models, and quality bars that hold up under enterprise scrutiny
Partner cross-functionally at the leadership level — Customer Activation, Strategic CSM and AM, Sales, Product, Engineering, and GTM Ops — to align on roadmap, feedback loops, and segment strategy
