Technical Support Engineer

Skills

What you'll do

• Deep technical understanding of Cribl Products.
• Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, Email, online meetings, etc.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Document and share knowledge inside and outside the company via Slack, Cribl Curious, and team share sessions.
• Follow standard procedures for reproducing and escalating unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.