Renewals Associate

Skills

What you'll do

• You will own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships
• You will be a primary stakeholder (along with XFN partners) in building the foundational processes and playbooks for this new role
• You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
• You will maintain and report an accurate rolling 90-day forecast of renewals in your territory
• You will negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
• You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth