Design, develop, and execute functional, regression, integration, and end-to-end test scenarios for conversational AI, voice, and customer interaction solutions.
Validate conversational flows, intent recognition, entities, utterances, response accuracy, escalation paths, and exception handling.
Create and maintain automated test suites to improve testing coverage, efficiency, and release quality.
Test voice and telephony interactions, including speech recognition, touch-tone inputs, call routing, transfers, and customer journey workflows.
Validate integrations between conversational platforms, backend systems, APIs, and third-party services.
Perform system-level and user journey testing to ensure seamless customer experiences across multiple channels.
