Lead multiple implementations end to end, both new-customer onboardings and additional-product rollouts for existing customers, from kickoff through integration, testing, and activation.
Take accountability for the outcome of every implementation, coordinating Constructor resources, customer resources, and partners, against a single shared plan.
Run kickoffs, set milestones, track dependencies, and maintain a clear, shared view of status for internal stakeholders and the customer.
Serve as the customer's primary point of contact through activation, setting expectations and communicating progress, risks, and changes in scope.
Identify risks and blockers early, escalate effectively, and keep implementations moving toward on-time, predictable delivery.
Ensure clean handoffs into implementation from Sales and out of implementation to Customer Success and Support.
