+ years of experience in customer success, account management, consulting or professional services, including at least 4 years directly managing CSMs or account teams serving large enterprises.
A track record of delivering retention and expansion outcomes across complex enterprise accounts, including leading renewal and growth strategies in partnership with Sales.
Experience building strong teams through coaching, clear expectations and thoughtful performance management.
The ability to earn executive trust, lead difficult customer conversations and influence decisions across functions without direct authority.
Strong analytical judgment, including the ability to interpret adoption data, assess account risk and connect customer outcomes to commercial decisions.
