Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment
Facilitate the development of a community of like Specright customers, routinely sharing best practices and leveraging lessons learned
Identify and grow opportunities and collaborate with sales teams to ensure growth attainment and customer retention / renewals
Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to Specright roll out and adoption
Drive ongoing feature enablement
Disseminate application and vertical best practices
