Play an advisory role in guiding customers in program health for their L&D programs.
Own and lead structured health checks and lead cross-functional teams on customer-facing Executive Business Reviews.
Maintain and update customer health metrics in CRM tools, assessing initiative health, product utilization, customer sentiment, and portfolio-level experience.
Develop and nurture strong stakeholder relationships with customers engaging with the Intellum platform.
Collaborate with Product, Marketing, Support, and Sales to ensure a seamless customer experience.
