Build and improve enterprise application integrations and Jira/service-management workflows for IT, Security, and business teams. Translate operational needs into maintainable configurations, routing, approvals, and automation.
Develop ChatGPT Enterprise workspace administration using APIs and infrastructure as code. Test administrative capabilities and provide Customer Zero feedback to product teams based on real operational needs.
Validate changes through complete employee workflows. Plan rollouts with monitoring and rollback, establish support ownership, and measure reliability, reduced manual effort, and fewer repeat escalations.
Participate in the on-call rotation and handle escalations to support end users, troubleshoot issues, and coordinate resolution with the appropriate teams.
Have engineered enterprise platforms at scale, combining hands-on configuration, permissions, and troubleshooting with application integrations, API-based automation, and tools used by employees or IT teams.
Have used AI and agents or agentic automations to improve workflows, applications, and processes, with attention to permissions, reliability, and verification.
