Build a leveled, persona-based curriculum for associates, partners, knowledge managers, in-house counsel and administrators, with clear outcomes and assessments from first use to certified practitioner.
Define what Harvey certification means: competencies, exam design, pass standards, recertification, and how credentials are issued and verified.
Diagnose each learning need, choose the right format (Help Center article, in-product walkthrough, video, course or exam), and produce content yourself in writing, video and audio.
Design the agentic production workflows, including the instructional standards the agents are built on and the review gates and rubrics content must pass before it publishes.
Own publishing, maintenance and localization across surfaces, working with Engineering and Localization so each product release reaches every asset it affects.
Guide the designers and certification developer, and work with Product, Product Marketing, Customer Success, Support and Legal Engineering on release readiness and learning success metrics.
