Monitor designated Support and Legal channels, assess urgency, and route requests for human review. Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures.
Respond to routine requests using Legal-approved templates and guidance. Escalate matters requiring legal interpretation or disclosure of user information.
Answer routine requests for information under Legal's guidance. Gather account history and draft responses for matters that need review.
Help GRC process data subject requests and meet deadlines. Follow approved identity-verification and data-handling procedures.
Coordinate security questionnaires and data protection agreements, with Legal and GRC responsible for substantive review and approval.
Track each case through completion, including after handoffs. Record decisions, follow up on deadlines, and confirm the work is done before closing.
