Ramp is looking for ambitious generalists who want to turn difficult customer and business problems into better products and better ways of working.
Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*
Own customer and operational outcomes. Take responsibility for a defined problem, establish a baseline, and follow through until the experience improves.
Find the underlying problem. Combine customer conversations, operational observations, and data to distinguish recurring causes from isolated symptoms.
Make clear recommendations. Use your product sense and business acumen to size opportunities, compare tradeoffs, and help product partners decide where a process change, automation, or product investment will have the greatest effect.
Build and improve workflows. Create practical tools and automations, including AI-assisted solutions, that reduce repetitive work and improve reliability. Validate outputs and measure whether people actually benefit.
