Manage a team of five Executive Assistants, providing ongoing coaching, feedback, and development through regular 1:1s.
Build and improve team processes, including shared playbooks, escalation paths, and standards for calendar management, travel, meeting prep, and confidentiality.
Build and launch our EA career ladder, including how EA level maps to executive scope, and coach each EA on a path to the next level.
Build an AI-native EA team by setting the standard for how the team uses AI: which tools, for what work, and where human judgment is required.
Define how coverage works for PTO and peak periods, and how internal requests are triaged and assigned. Set decision rights so EAs act independently on routine calls and escalate by exception.
Manage hiring, onboarding, and performance for the team across multiple time zones.
