Deliver results across team KPIs and org level OKRs
Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV accounts
Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs, and protect renewal and expansion opportunities on these accounts
Coach consultants through complex, multi-site technical implementations, including hardware deployment logistics and system/API integrations
Identify and implement process-improvement opportunities; such as systems efficiency gains and leaning into data resulting in increased automation
Lead from the front with a willingness to get hands dirty
