Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions.
Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness.
Investigate with Datadog (including RUM session replay), Omni, Snowflake, and Auth0, and use Claude Code and the Datadog MCP integration to get to answers faster.
Maintain a high standard of reliability and accountability, ensuring consistent coverage and follow-through during assigned shifts.
Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed.
Maintain a deep understanding of our products and services to provide knowledgeable support.
