XnR Solutions
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This is a remote position. We’re seeking a Contact Center Architect to lead the design and implementation of Amazon Connect and cloud contact center architectures . This role focuses on translating client requirements into scalable, secure, and high-performance solutions across AWS , Salesforce Service Cloud Voice , and Agentforce environments. Key Responsibilities • Design and lead Amazon Connect implementations from discovery to deployment. • Conduct business process reviews, ROI analyses, and architecture planning sessions. • Create solution blueprints for voice, chat, and omnichannel experiences. • Lead technical teams to deliver projects aligned with client and industry best practices. • Collaborate with stakeholders to ensure business and technical alignment. • Mentor developers and support engineers to ensure project success. • Advocate for innovation and cloud adoption within contact center ecosystems. Requirements Requirements • 5+ years designing and implementing cloud-based contact center solutions . • Hands-on experience with AWS Lambda, Lex, API Gateway, CloudFormation , and related services. • Strong understanding of CRM and WFM integrations, SIP, VoIP, WebRTC , and contact routing. • Excellent communication and client engagement skills. • Experience leading technical delivery teams and enterprise-scale projects. • Certifications: AWS Solution Architect (Associate or Professional). • Preferred: Salesforce Administrator certification; pre-sales or solution consulting experience. • English: Advanced (C1 ideal). Originally posted on Himalayas
Sourced from Himalayas. Confirm the details and apply on the employer's site.
