Salesforce Experience Architect, AI and Agentforce (Solution Architect)

Skills

What you'll do

• Serve as a trusted advisor, providing industry best practices and architectural guidance.
• Lead detailed requirement-gathering sessions and act as the Salesforce platform expert.
• Apply an experience-design mindset to craft intuitive, user-friendly solutions.
• Define customer roadmaps that balance quick wins with long-term strategic value.
• Leverage Salesforce technologies such as Agentforce, Einstein Bots, Einstein for Service, Service Intelligence , and automation tools.
• Create design specifications, solution blueprints, and technical documentation.

About the role

This is a remote position. We are seeking a Salesforce Experience Architect, AI and Agentforce (Solution Architect) to lead the design, strategy, and execution of next-generation AI-powered experiences. This role focuses on crafting intelligent, user-centric solutions leveraging Agentforce, Generative AI, Salesforce Service Cloud, Sales Cloud, Einstein , and modern automation tools. You’ll collaborate with cross-functional teams, map business processes, architect scalable solutions, and translate complex business needs into impactful, AI-driven customer experiences. This position blends solution design, experience design, architecture, and GenAI execution . Key Responsibilities • Serve as a trusted advisor, providing industry best practices and architectural guidance. • Lead detailed requirement-gathering sessions and act as the Salesforce platform expert. • Apply an experience-design mindset to craft intuitive, user-friendly solutions. • Define customer roadmaps that balance quick wins with long-term strategic value. • Leverage Salesforce technologies such as Agentforce, Einstein Bots, Einstein for Service, Service Intelligence , and automation tools. • Create design specifications, solution blueprints, and technical documentation. • Translate business requirements into well-architected, scalable solutions. • Coach and mentor junior consultants and technical team members. • Stay updated on emerging Salesforce capabilities and GenAI advancements. Requirements Required Qualifications • 3+ years in customer-facing consulting, enterprise architecture, or process mapping roles. • 5+ years of CRM industry experience. • Strong ability to drive requirement gathering workshops. • Experience implementing or architecting Salesforce Service Cloud or Sales Cloud . • Hands-on experience with at least one: • Agentforce or another Generative AI platform • Einstein Service Intelligence or Next Best Action • Ability to design and optimize business processes across diverse systems. • Ability to communicate solution value using storytelling and ROI mapping . • Comfortable using flowcharting tools (e.g., Lucidchart ). • Experience leading cross-functional teams and delivering exceptional end-user experiences. • Strong willingness and ability to learn new technologies quickly. Preferred Skills • Experience defining robust testing frameworks for GenAI solutions. • Familiarity with prompt engineering and LLM-based design. Benefits • 100% remote role within Colombia. • Flexible schedule based on trust and deliverables (not strict 9–5). • Work with global AI, Salesforce, and automation experts. • Opportunities to grow in AI, Agentforce, and next-generation cloud architectures. • Collaborative environment with constant knowledge-sharing and team support. • Competitive compensation. Originally posted on Himalayas