EnthuZiastic
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Category: Education Location: At Enthuziastic , we create impactful learning experiences that empower children and engage families across diverse backgrounds. We are looking for dedicated and customer-focused individuals to join our team as Customer Engagement Executives for our voice process. Role Overview: In this role, you will be responsible for interacting with parents, sharing relevant information about our programs, and ensuring a smooth and positive communication experience. You will play a key role in engaging families and supporting their journey with Enthuziastic. Key Responsibilities: • Connect with parents via calls and engage them in meaningful conversations • Provide clear and accurate information about Enthuziastic’s programs and offerings • Understand parent requirements and respond appropriately • Maintain a professional and empathetic approach during all interactions • Ensure timely follow-ups and consistent communication • Maintain accurate records of calls and interactions in internal systems • Coordinate with internal teams for seamless communication and support Requirements • Strong verbal communication skills • Good listening and interpersonal abilities • Ability to handle conversations confidently and professionally • Basic computer knowledge (Zoho Tools, CRM tools) • Prior experience in BPO / calling / customer support roles preferred • Comfortable working in a structured calling environment Preferred Skills: • Experience in voice process (inbound/outbound) • Background in customer engagement or support roles • Multilingual communication skills (added advantage) What We Offer: • Stable and structured work environment • Training and onboarding support • Performance-based incentives • Growth opportunities within Enthuziastic • Supportive and collaborative team culture Work Details: • Job Type: Full-time • Mode: Work from Home • Shift: Preferable Night Shift Benefits • Opportunity to be a part of a dynamic growth focused tech startup. • Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes • Access to a wide learner base across countries and age groups. • Continuous support and development opportunities for instructors. • Competitive compensation based on experience and performance. Details Originally posted on Himalayas
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