Remote Freedom

Senior End User Computing Engineer

TCCA

Work from anywhereFull-time1w ago

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Requirements

  • 2+ years of directly relevant end-user support experience or 5+ years in similar IT roleMust
  • Windows end-user supportMust
  • macOS end-user supportMust
  • Microsoft Intune MDM administrationMust
  • Addigy MDM managementMust
  • Microsoft 365 administrationMust
  • Google Workspace administrationMust
  • PowerShell scripting and automationMust
  • Bash scripting and automation
  • MSP or IT consulting experience

What you'll do

  • Hardware troubleshooting
  • Software troubleshooting
  • Basic networking troubleshooting
  • Cloud application troubleshooting
  • Device provisioning and mass deployments
  • Ticket management within support workflows
  • Remote technical support delivery
  • Cybersecurity best practices implementation in end-user environments
  • Direct end-user engagement and support

Keywords

Troubleshooting and problem-solving skillsCommunication skillsSelf-directed and accountable work styleWorkload management capability

About the role

TCCA is seeking an experienced Senior End User Computing Engineer to provide remote technical support in a fast-paced, client-focused IT environment. This role supports end users across Windows and macOS , manages cloud-based devices and applications, and troubleshoots technical issues while delivering an excellent user experience. What You'll Do • Provide remote support for Windows and macOS end users • Manage devices using Microsoft Intune and Addigy MDM • Administer Microsoft 365 and Google Workspace • Troubleshoot hardware, software, cloud, and basic networking issues • Manage and resolve tickets within established support workflows • Support device provisioning and mass deployments • Use PowerShell or Bash for scripting and automation • Apply cybersecurity best practices across end-user environments What We're Looking For • 2+ years of directly relevant experience or 5+ years in a similar IT role • Strong experience supporting both Windows and macOS • Experience with Intune and Addigy MDM • Microsoft 365 and Google Workspace administration experience • MSP or IT consulting experience • Experience working directly with end users • Strong troubleshooting, communication, and problem-solving skills • Self-directed, accountable, and comfortable managing your own workload Originally posted on Himalayas

Sourced from Himalayas. Confirm the details and apply on the employer's site.