Computer User Support Specialists | Remote - Contract

Requirements

• Hardware and software troubleshootingMust
• Networking knowledge (TCP/IP)Must
• VPN configuration and troubleshootingMust
• DNS troubleshootingMust
• Ticket management systemsMust
• Operating system support (Windows, macOS, Linux)Must
• Written and verbal communication skillsMust
• Work independently and prioritize tasksMust
• Troubleshoot complex issues using industry best practicesMust
• Remote work capability and asynchronous communicationMust
• 3+ years of Tier 2/3 IT support experience
• CompTIA A+, Network+, or ITIL certification

What you'll do

• Diagnose and resolve hardware, software, and networking issues
• Provide OS and network connectivity guidance
• Document troubleshooting steps and solutions in ticket management system
• Contribute detailed process insights for training data quality
• Identify patterns in support issues and recommend process improvements
• Ability to explain technical concepts in user-friendly terms
• Collaborate asynchronously across teams

About the role

Role Title: Computer User Support Specialists Role Type: Contractor Location: Remote We are selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. Required Skills • hardware/software troubleshooting • networking knowledge tcp/ip • VPN • DNS • ticket management • OS support Scope of Work • Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices. • Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns. • Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system. • Contribute detailed process insights that enhance future support workflows and training data quality. • Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels. • Identify patterns in support issues, offering recommendations or process improvements to the project team. Preferred Qualifications • Minimum 3 years' proven experience providing Tier 2/3 IT support. • Expertise in diagnosing and resolving hardware and software issues across varied platforms. • Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting. • Proficiency with ticket management systems and thorough documentation practices. • Exceptional written and verbal communication skills, with a focus on user-friendly explanations. • Certifications such as CompTIA A+, Network+, or ITIL are advantageous. • Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects. Originally posted on Himalayas