Lead and develop a team of Legal Engineers - Product Specialists in the DACH region, providing coaching, performance management, and career development support.
Own the post-implementation customer relationship from a legal engineering perspective, ensuring law firm and in-house clients are effectively onboarded, trained, and supported on an ongoing basis
Act as the senior escalation point for complex or strategic customer engagements, bringing deep product and legal expertise
Partner with Account Management and Sales to identify expansion opportunities, support renewals, and contribute to retention strategy
Collaborate with the Product team to surface customer feedback, advocate for platform improvements, and keep the team informed of new features and roadmap developments
Define and iterate on team processes, playbooks, and frameworks to build a scalable and high-performing function
