Lodgify
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⭐ Who we are Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals. ⭐ Role Overview: We are looking for a Payment Collections Specialist to join our Customer Success team in a fully remote position. This role is critical to improving company revenue by ensuring customer retention and managing collections effectively. As a Payment Collections Specialist, you will handle customer retention efforts , manage collections, and support account upgrades. Your responsibilities will include resolving customer concerns, negotiating tailored retention solutions, and maintaining strong relationships through proactive communication. ⭐ How You’ll Make an Impact: • Manage cancellation requests, focusing on retaining customers by understanding their concerns and offering personalized solutions. • Oversee billing and collections, proactively contacting customers by phone, informing internal teams, and optimizing processes. • Identify upsell opportunities and offer relevant account upgrades. • Assist customers with billing inquiries and payment issues via phone, email, and chat. • Most interactions will be conducted by phone, but you will also assist customers via email and chat. • Collaborate across teams to report issues, suggest product improvements, and contribute to key projects. • Contact customers via phone and email to recover overdue amounts while maintaining a positive relationship. • Document key activities and insights gathered throughout the collection process and ensure appropriate follow-up. • Use negotiation skills to address customer concerns and provide the best solutions for both parties. • Adhere to established procedures while demonstrating independent problem-solving skills. Maintain active engagement with the team through chat and other channels to ensure collaboration and support. ⭐ What Makes You a Great Fit?: • Minimum 2 years of experience in a related role. • Confident and proactive in engaging with customers over the phone. • Fluent in English (excellent written and verbal communication skills). • Customer retention experience is ideal but not mandatory. • Sales-related experience is a plus. • Excellent organization and negotiation skills. ⭐ Bonus Points: • Additional languages like German, Italian or French! Why you’ll love us: You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging. What's in it for you? 🌎 The freedom to work from home. 💰Salary in EUR/USD! 🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets. 💟 Great culture & working environment with an international team of over 60 different nationalities. 🤑 Boost your earning potential with our referral program that offers paid compensation. 📈 Dive into a career adventure with endless opportunities for growth and development. 💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities. So, what are you waiting for? Apply now! All applications and CVs must be submitted in English 😉
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