Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets.
Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
Directly contribute to and maintain the Support team's Knowledge Base.
Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix.
Prior experience in software development or relevant technical support experience
Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
