Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers, serving as the executive escalation point and trusted advisor.
Lead, coach, and support a high-performing team of 4-5 direct reports (Customer Value Architects and Forward Deployed Engineers), driving delivery excellence, professional development, and resource allocation across your accounts.
Partner with utility leaders to define ROI frameworks, map new digital twin workflows to their existing processes, and ensure widespread software adoption across complex customer organizations.
Oversee the execution of complex technical workstreams, including data integration, custom scripting, and platform configuration, ensuring projects remain on schedule, within scope, and aligned with client strategic goals.
Work closely with Neara’s Sales, Product, and Engineering teams to feed customer insights back into our product roadmap, mitigate implementation risks, and identify commercial expansion opportunities.
Establish effective project governance frameworks and maintain structured communication cadences with utility executives, project sponsors, and steering committees.
