Payment Operations Manager

Requirements

• 2+ years of experience in billing, payments management, or payments supportMust
• Advanced proficiency in Excel and MS Office softwareMust
• Deep understanding of payment and transactional systems and servicesMust
• Good understanding of online payments technical integrations, funnels, and flowsMust
• Confident with financial and transactional data processingMust
• Written and oral communication with foreign customers and partnersMust
• Intermediate English proficiency or higherMust
• iGaming industry experience

What you'll do

• Monitor payment methods and escalate issues to providers and teams
• Analyze payment acceptance rates and make decisions on enabling/disabling payment methods
• Manage payment method balances, initiate top-ups, and analyze cost structures
• Create and review backup, contingency, and emergency plans
• Create monitoring guidelines and procedures for support teams
• Report daily and weekly payment activities and issues to Head of Operations
• Assist with integration of new payment providers and methods
• Test new payment method integrations and deployments
• Partner with BI department to build data-driven reporting and track business metrics
• Suggest product and flow improvements
• Handle requests from customer support

Keywords

About the role

Growe welcomes those who are excited to: • Monitor that payment methods work properly, escalate issues to respective providers and teams; • Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each; • Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method; • Review and create backup/contingency and emergency plans; • Create monitoring guidelines and procedures for monitoring and support teams; • Report daily and weekly payment activities and issues to the Head of Operations; • Assist with the integration of new payment providers/methods; • Suggest product/flow improvements (e.g., validation fields, placeholders on forms); • Handle requests from customer support; • Test new payment methods integrations/deployments; • Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics. We need your professional experience: • 2+ years as a billing/payments manager/support or similar role in online payments; • Confident in dealing with numbers and processing of financial/transactional information; • Advanced Excel and other MS Office software user; • Good understanding of online payments technical integrations, funnels, flows; • Experience in written and oral communication with foreign customers or partners; • Deep understanding of payment and transactional systems and services; • At least Intermediate English proficiency; • Experience with the iGaming industry will be a plus. We appreciate if you have those personal features: • Attention to details; • Multitasking and quick task execution; • Good level of communication skills; • Team player skills; • Ability to make decisions independently. We are seeking those who align with our core values: • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow. Originally posted on Himalayas