Build trusted relationships with law firm and in-house legal teams in Korea by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey's AI into their daily practice.
Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey's platform for Korean-speaking legal professionals.
Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement.
Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them.
Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through the lens of Korean legal practice.
Contribute to customer-facing content geared toward the Korean market (e.g., training materials, use case guides, FAQ resources) to ensure continued customer success across a range of practice areas.
