Customer Experience Systems Senior Associate

Instacart

Remote · United States - Remote United States - Remotetoday

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Data ScienceHubSpotSalesforceCRMCompensation & Benefits

Analyzing CRM data to discover trends and insights that inform business decisions
Developing information protocols to enhance data security and prompt system upgrades
Maintaining the backlog for Salesforce Service Cloud changes tied to agent and system efficiency
Collaborating across CX teams to coordinate and validate proposed tooling improvements
Designing and delivering regular reports to stakeholders to continuously monitor CRM data quality

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