Technical Account Manager

Requirements

• Experience at a fast-growth startup with track record of delivering measurable customer winsMust
• Hands-on familiarity with marketing automation toolsMust
• Data workflows and integrations experienceMust
• Excellent written and verbal communication skillsMust
• Ability to operate independently in fast-paced, ambiguous environmentsMust
• Strong problem-solving ability and willingness to tackle technical challengesMust
• Experience tracking and analyzing success metricsMust
• US work authorizationMust

What you'll do

• Proven ability to onboard and coach customers toward platform adoption
• Customer ROI optimization and best practices coaching
• Translate client needs into technical requirements
• Coordinate with product and engineering teams to deliver solutions
• Cross-functional collaboration with product, engineering, and customer success
• Monitor key success metrics and provide data-driven strategic recommendations

Keywords

About the role

About the Role We're a Y Combinator–backed marketing AI startup automating a massive and underserved market — beginning with SEO and AI search optimization. Our platform helps fast-growing B2B startups cut through noise and drive measurable, compounding organic growth using autonomous agents for strategy, content, backlinks, and ads. As a Technical Account Manager , you'll be the primary bridge between our clients and our product — helping Series A–C startups get maximum value from our platform and achieve tangible growth outcomes. This is a high-impact, hands-on role at a small, fast-moving team in SoHo, NYC. What You'll Do • Serve as the primary technical point of contact for clients, driving platform adoption and measurable growth outcomes. • Onboard new customers and coach them on best practices to optimize their marketing ROI. • Translate client needs into clear technical requirements and coordinate with product and engineering to deliver solutions. • Collaborate cross-functionally with product, engineering, and customer success to resolve issues and ensure clients realize value quickly. • Monitor key success metrics across your book of accounts and provide strategic recommendations to continuously improve results. What We're Looking For Required: • Experience working at a fast-growth startup with a track record of delivering measurable wins for customers. • Hands-on familiarity with marketing automation tools, data workflows, and integrations. • Proven ability to onboard and coach customers toward platform adoption and ROI optimization. • Ability to translate client needs into technical requirements and coordinate effectively with engineering and product teams. • Experience tracking success metrics and providing data-driven strategic recommendations. • Impeccable communication and writing skills — clear, persuasive, and precise in every client interaction. • High IQ and high EQ; comfortable operating in a fast-paced, ambiguous environment without hand-holding. • Strong CS fundamentals or equivalent problem-solving capability — you enjoy rolling up your sleeves on tough technical challenges. Nice to Have: • Industry experience in marketing services, SEO, or AI-driven search (AEO). Compensation & Benefits • Salary: $90,000 – $122,000 per year • Competitive early-stage startup equity and benefits package Location • On-site required — SoHo, New York City, NY • No remote or hybrid option for this role • US work authorization required — visa sponsorship is not available Originally posted on Himalayas