The Customer Onboarding Specialist is responsible for delivering high-quality technical onboarding experiences that reduce time-to-value and help customers successfully adopt Planet data, tools, and workflows.
This is a full-time, remote position based in Latin America. If located near an office, you are expected to work from that office 3 days per week.
Deliver tailored technical onboarding experiences that help customers successfully adopt Planet's products, data, and workflows while reducing time-to-value.
Lead onboarding kickoff calls, coordinate onboarding activities, and deliver live onboarding sessions, technical training, and workshops for customers across Latin America.
Partner closely with Customer Success Managers to provide ongoing technical enablement that helps strategic customers expand their use of Planet products, workflows, and capabilities beyond initial onboarding.
Build trusted technical relationships with customers by providing continued education, guidance, and best practices that support long-term adoption and customer success.
