Computer User Support Specialists

Requirements

• 3+ years of Tier 2/3 IT support experienceMust
• Proficiency with ticket management systemsMust
• Strong understanding of TCP/IP, VPNs, and DNS conceptsMust
• Exceptional written communication skillsMust
• Exceptional verbal communication skillsMust
• Work independently and prioritize tasksMust
• Expertise in diagnosing issues across varied platformsMust
• Thorough documentation practicesMust
• CompTIA A+ certification
• CompTIA Network+ certification
• ITIL certification

What you'll do

• Diagnose and resolve hardware issues
• Diagnose and resolve software issues
• Troubleshoot networking issues (TCP/IP, VPNs, DNS)
• Provide OS support (Windows, macOS, Linux)
• Document troubleshooting steps and solutions in ticket management systems
• Identify patterns in support issues and recommend process improvements
• Communicate technical concepts effectively in writing and verbally
• Collaborate asynchronously with team members
• Deliver high-quality input for technical projects

About the role

Role Title: Computer User Support Specialists Role Type: Contractor Location: Remote micro1 is selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. Scope of Work • Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices. • Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns. • Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system. • Contribute detailed process insights that enhance future support workflows and training data quality. • Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels. • Identify patterns in support issues, offering recommendations or process improvements to the project team. Preferred Qualifications • Minimum 3 years' proven experience providing Tier 2/3 IT support. • Expertise in diagnosing and resolving hardware and software issues across varied platforms. • Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting. • Proficiency with ticket management systems and thorough documentation practices. • Exceptional written and verbal communication skills, with a focus on user-friendly explanations. • Certifications such as CompTIA A+, Network+, or ITIL are advantageous. • Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects. Originally posted on Himalayas