Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges
Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions
Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment
Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth
