Client Success Manager (E-Commerce)

Requirements

• 1–3 years of e-commerce account management, brand management, digital marketing, or PPC/paid media management experienceMust
• Strong understanding of core e-commerce KPIs (CAC, ROAS, LTV, AOV, Conversion Rate)Must
• Ability to discuss e-commerce metrics confidently with brand founders and executivesMust
• Direct exposure to or working knowledge of Shopify ecosystemMust
• Proficiency with ClickUp project management systemMust
• Exceptional written and verbal English communication skillsMust
• Ability to work full-time during EST business hoursMust
• Manage multiple accounts and maintain high client satisfactionMust
• Experience in e-commerce brand strategy, product launches, and DTC revenue goals
• Prior experience as a PPC manager or media buyer
• Background as a CSM managing rosters of Shopify or DTC e-commerce clients

What you'll do

• Serve as primary point of contact for e-commerce clients and conduct regular check-ins
• Review campaign performance and discuss strategy in plain language with clients
• Collaborate with internal media buyers, designers, and copywriters on campaign coordination
• Maintain complete transparency and documentation in ClickUp for tasks, timelines, and deliverables
• Analyze account health to identify upselling opportunities for additional agency services
• Prepare and submit weekly executive status reports to CEO flagging risks and improvements
• Resolve performance concerns and manage client expectations to protect account retention

Keywords

About the role

Overview We are seeking a dynamic, e-commerce-fluent Client Success Manager to join our fast-paced digital marketing agency immediately. This is a full-time, long-term position. The ideal candidate does not just manage tasks—they speak the language of e-commerce. You must be comfortable holding high-level strategy conversations with brand owners, understanding their key growth metrics, and collaborating across agency channels (PPC, creative, and email). Backgrounds in E-Commerce Brand Management, Digital Marketing, or Paid Media/PPC are highly valued for this role. Must Haves • E-Commerce & Digital Experience: 1–3 years in e-commerce account management, brand management, digital marketing, or PPC/paid media management (agency or brand side). • Conversational Fluency in E-Comm Metrics: Strong understanding of core e-commerce KPIs (CAC, ROAS, LTV, AOV, Conversion Rate) and the ability to discuss them confidently with brand founders and executives. • Platform Knowledge: Direct exposure to or working knowledge of the Shopify ecosystem. • Client & Project Management: Proven track record of managing multiple accounts, maintaining client satisfaction, and organizing cross-functional workflows. • Technical Skills: Proficiency with project management systems, with a strong preference for ClickUp. • Communication: Exceptional written and verbal English communication skills. • Availability: Ability to work full-time during EST business hours. Core Deliverables & Responsibilities • Strategic Client Relationship Management: Serve as the primary point of contact for e-commerce clients, conducting regular check-ins, reviewing campaign performance, and discussing strategy in plain language. • Cross-Functional Coordination: Collaborate with internal media buyers (PPC/Paid Social), designers, and copywriters to ensure campaigns launch on time and align with performance goals. • Account Health & Operations: Maintain complete transparency in ClickUp, ensuring all task timelines, deliverables, and client requests are accurately documented. • Proactive Growth & Upselling: Analyze account health to spot opportunities where added agency services (e.g., adding PPC, CRO, or Klaviyo email marketing) can drive revenue for the client. • Executive Status Reporting: Prepare and submit concise weekly status reports directly to the CEO, flagging account risks, metric improvements, and major deliverables. • Client Retention: Quickly resolve performance concerns, manage expectations, and protect overall account retention. Nice to Haves • E-Commerce Brand Managers: Experience overseeing brand strategy, product launches, and revenue goals for DTC brands. • PPC / Paid Media Specialists: Former media buyers or PPC managers looking to transition into full-time client success and account leadership. • Agency Account Managers: CSMs who have managed rosters of Shopify/DTC e-commerce clients. Originally posted on Himalayas