Part-Time Customer Service Agent for a Consumer Goods E-commerce Company

Requirements

• 1–2 years of digital customer service or text-based support experienceMust
• Exceptional written communication skills with strong grammar and spellingMust
• Cloud-based helpdesk software proficiencyMust
• E-commerce platform navigation and knowledgeMust
• CRM dashboard proficiencyMust
• Reliable high-speed internet connectionMust
• Dedicated quiet home office workspaceMust
• Comfortable working independently in a remote team structureMust
• Flexibility with work scheduleMust
• Ability to commit to consistent 20-hour weekly schedule (Wednesday-Friday 12pm-4pm EST)Must
• Computer with at least i5 processorMust
• Remote e-commerce or D2C customer support experience

What you'll do

• Respond to customer inquiries via email, live chat, and SMS
• Ability to explain technical troubleshooting steps clearly and warmly
• Use helpdesk dashboard to track, tag, and resolve tickets
• Manage customer subscription accounts and process modifications
• Process refunds and returns for customers
• Report recurring customer friction points and bugs to operations team
• Cross-departmental communication via internal messaging platforms
• Coordinate with fulfillment and logistics teams on order discrepancies

Keywords

About the role

MRF: 383891 Is This YOU? Then We Want to Meet You! We are seeking a responsive, tech-savvy, and empathetic professional to join our team. In this fully remote role, you will manage incoming customer inquiries through text-based digital channels including live chat, email, and SMS. You will work within our support suite to handle tickets efficiently, manage subscription accounts, and ensure high customer satisfaction. Requirements: • Written Ticket Resolution: Respond promptly to customer inquiries via email, live chat, and SMS regarding order statuses, delivery timelines, and product information. • Modern Support Tools: Use our helpdesk dashboard to track, tag, and swiftly resolve incoming tickets. • Account & Subscription Support: Assist customers remotely with modifying active orders, updating delivery frequencies, adjusting billing details, and processing refunds or returns. • Proactively flag and report recurring customer friction points or dashboard bugs to the E-commerce Operations team to improve backend systems. • Cross-Department Communication: Coordinate virtually via internal team messaging platforms (e.g., Slack/Teams) with fulfillment and logistics teams to resolve complex order discrepancies. Your Mission Will Be To: • Experience: 1–2 years of experience in a digital customer service or text-based support role, preferably within a remote, e-commerce, or D2C environment. • Exceptional Written Communication: Strong written English with impeccable grammar, spelling, and a knack for explaining technical troubleshooting steps in a warm, clear, and helpful tone. • Home Office Setup: A quiet dedicated workspace, a reliable high-speed internet connection, and comfort working independently in a remote team structure. • Tech Literacy: Comfortable navigating cloud-based helpdesk software, e-commerce platforms,CRM dashboards, and multi-channel text communication tools. Tech Checklist – Gotta Have It! • A reliable computer (at least with an i5 processor) and a stable high-speed internet connection. • A quiet, cozy workspace to handle calls and chats like a pro. • Flexible with work schedule. Click Here - Your First 30-60-90 Days at LTVplus : What to Expect Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED Hiring Budget: $4 USD/hr Working Condition: Part-time Schedule: Wednesday-Friday 12pm - 4pm EST. Ability to commit to a consistent 20-hour weekly schedule (4 hours per day), which may include occasional weekend morning digital queue coverage. Originally posted on Himalayas