Building relationships with your users. You should know who the key people are at each company, and they should know you.
Owning their feedback and making sure it gets to the wider PostHog team.
Investigating technical issues. You're the first person to dig into customer issues, often solving them yourself rather than immediately passing to support.
Being super responsive to their Slack messages, support tickets, and emails.
Being their favorite ever Customer Success person to work with!
Read this blog to find out more! https://posthog.com/blog/customer-success-at-posthog
