Resolve customer issues leveraging your technical expertise and act as the primary point of escalation for our external support teams.
Reproduce customer issues, perform initial triage and file software defects and feedback with Engineering
Work cross-functionally across engineering and product to build processes and manage issues.
Develop deep product and platform expertise, diagnose and prevent recurring issues while contributing to feedback loops that improve both product quality and existing workflows.
Manage to key performance metrics defined within the CX Team.
Create and maintain internal knowledge libraries and contribute to the creation of user-facing content.
